CONTACT US

Contact Us

We’re here to help you and your pet. Whether you have a sizing question, need order support, or want to chat about wholesale, reach out—real humans in Portland, Oregon will reply.

Fastest Ways to Reach Us

  • Email: support@catopia.us

  • Hours: Mon–Fri, 9:00 am – 5:00 pm PT

  • Typical reply time: within 1 business day (sooner whenever possible)

Tip: Include your order number (e.g., CAT-12345) and any photos if you’re asking about damage or a defect—this helps us solve things on the first reply.

Contact Form

(Use Shopify’s built-in contact form or your theme’s form block. Suggested fields:)

  • Name (required)

  • Email (required)

  • Order # (if applicable)

  • Reason (dropdown: Sizing • Order Status • Exchange/Return • Shipping Issue • Product Question • Wholesale/Press • Other)

  • Message (required)

  • File upload (optional: photos/video for product or shipping issues)

Consent note (optional):

By submitting this form you agree to receive a reply regarding your inquiry. We never share your email with third parties.

Quick Self-Service Links

  • Track Your Order: (link to your tracking page)

  • Shipping & Delivery: (link)

  • Returns & Exchanges: (link)

  • FAQs: (link)

  • Size Guide: (link)

Returns & Exchanges

Need to start a return or exchange? Please email support@catopia.us with your order #, reason, and (if applicable) photos. Our 30-Day Comfort Guarantee makes it simple.

Wholesale & Partnerships

Interested in stocking Catopia WarmCave™ or collaborating? Email wholesale@catopia.us (or use the form and choose Wholesale/Press).

Press & Media

For press inquiries, images, or product samples, email press@catopia.us (or choose Wholesale/Press in the form).

Our Location

Portland, Oregon, USA
(We’re online-first; no public retail hours at this time.)

Social

Come hang with us for cozy clips, care tips, and giveaways:

  • TikTok: @Catopia

  • Instagram: @Catopia

  • YouTube Shorts: Catopia

Autoresponder (add this in Shopify → Settings → Notifications → Contact Form)

Subject: We got your message 🐾
Body:
Hi {{ customer.first_name | default: "there" }},
Thanks for contacting Catopia! A team member will reply within 1 business day (Mon–Fri, 9–5 PT).
If your message is about an order, adding your order # and any photos will help us speed things up.
Warmly,
Team Catopia
support@catopia.us

Microcopy for your form (helps conversions)

  • Submit button: “Send Message”

  • Confirmation message: “Thanks! Your message is in. We’ll reply within 1 business day.”

  • File upload helper: “Add photos for sizing, damage, or defect questions (optional).”

Privacy Note (GDPR/CCPA friendly)

We use your contact details only to respond to your inquiry. For more information, see our Privacy Policy.